FAQ

About Swathera Sales

What is Swathera Sales?

Swathera Sales is your go-to online fashion destination, offering a wide range of stylish apparel including Maxi Dresses, Midi Dresses, Mini Dresses, T-Shirts & Singlets, Women’s Leggings, and Women’s Shorts. We are committed to providing a seamless shopping experience from order placement to delivery.

Product Questions

What types of products does Swathera Sales offer?

We offer a variety of women’s fashion items, including dresses, tops, leggings, and shorts. Our collection is designed to cater to different styles and preferences, ensuring you find something that suits your taste.

Are the products true to size?

Yes, we provide detailed size charts for each product to help you choose the right fit. If you have any doubts, feel free to contact our customer support for assistance.

Ordering & Payment

What payment methods does Swathera Sales accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

How do I place an order?

Simply browse our collection, select your desired items, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

Shipping & Delivery

What are the shipping options available?

We offer two shipping options:

• Standard Shipping: Using DHL or FedEx, typically takes 10-15 business days after dispatch. The shipping fee is $12.95.
• Free Shipping: For orders over $50, using EMS, usually takes 15-25 business days after dispatch.

How can I track my order?

Once your order is dispatched, you will receive an email with tracking details. You can use this information to monitor the progress of your delivery.

Returns & Exchanges

What is the return policy?

We accept returns within 15 days of receiving your order. Please ensure the items are in their original condition with tags attached. Contact our customer support to initiate a return.

How do I exchange an item?

If you need to exchange an item, please contact our customer support team at [email protected] for assistance. We will guide you through the process.

Customer Support

How can I contact Swathera Sales?

You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.

Account Management

How do I create an account?

You can create an account during the checkout process or by visiting the ‘Sign Up’ page on our website. Having an account allows you to track orders, save your preferences, and enjoy a faster checkout experience.

What should I do if I forget my password?

If you forget your password, click on the ‘Forgot Password’ link on the login page. Follow the instructions to reset your password and regain access to your account.

International Orders

Does Swathera Sales ship internationally?

Yes, we ship worldwide, excluding a few remote areas. Please note that delivery times may vary depending on your location and any potential customs delays.

Are there any additional fees for international orders?

Depending on your country, you may be subject to customs duties or taxes. These fees are the responsibility of the customer and are not included in the shipping cost.

Promotions & Discounts

Does Swathera Sales offer any promotions or discounts?

We occasionally run promotions and offer discounts. To stay updated, subscribe to our newsletter and follow us on social media for the latest deals and offers.

Privacy & Security

How does Swathera Sales protect my personal information?

We take your privacy and security seriously. All personal information is encrypted and securely stored. We do not share your information with third parties without your consent.

Feedback & Reviews

How can I leave feedback or a review?

We value your feedback! After receiving your order, you can leave a review on our website. Your input helps us improve and ensures we continue to meet your expectations.