At Swathera Sales, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free returns and exchanges process. Please read the following information carefully to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unworn, unused, and in its original condition with all tags attached.
- In the original packaging.
- Returned within 15 days of receiving your order.
Please note that certain items are non-returnable and non-exchangeable:
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Personalized or custom-made items.
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange. Please include any relevant photos if applicable.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
- Package Your Item: Securely package the item in its original packaging, including all tags and accessories. Include the completed return form provided by our team.
- Ship Your Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable. If you opted for free shipping, the cost of return shipping will be deducted from your refund.
Exchange Process
If you are requesting an exchange, please indicate the desired item and size in your initial email. Once your return is received and processed, we will ship the new item to you. Please note that exchanges are subject to availability.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear Swathera Sales Team,
I would like to request a return/exchange for my recent order (#12345). Below are the details:
- Item(s) to Return/Exchange: [List the item(s) and their sizes]
- Reason for Return/Exchange: [Provide a brief explanation]
- Preferred Resolution: [Refund or Exchange]
Please provide the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Email Address]Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. We’re here to help!
Thank you for shopping with Swathera Sales. We appreciate your business and look forward to serving you again.